*responsibilities*:- own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction- establish a trusted and strategic advisor relationship to help drive the continued value of our product- maintain and develop customer success strategies and best practices, as well as customer support content with the help of the creative team- communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings- maintain existing customer success metrics and data- serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them- review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals- facilitate interaction and workflow between project team members to ensure timely deliverables- collaborate, problem-solve, and/or strategize upcoming client meetings with team members- work with the sales and marketing team to develop case studies*requirements*:- exceptional written and verbal communication skills.- someone who is ready to take initiatives and is self-driven- someone who is detail oriented.
*timings*:9 am cst - 6 pm cst*how we work ?
*- microsoft teams is our go to tool for daily communication- we conduct daily standups and team meetings over teams- we encourage open discussion and debate, and place tremendous value on ownership and founder mindset.- we value: design + amazing ui/ux, documentation, to-do lists and data based decision.- we're distributed but not alone!
we might be working around the world but we believe in the value in getting to know each other outside of working hours- we get together for a bi-weekly townhall and frequent destressing session with a certified healer!
*perks and benefits*:- 100% remote workplace model- health insurance- top performers eligible for attractive equity options- mental health consultations.- company sponsored upskilling courses- growth hours: 40 hours every year- the chance to give back with 40 hours for community causes- fun company retreats twice a year- access to a financial advisor*salary*: $8,000.00 - $12,000.00 per monthability to commute/relocate:- mérida, yuc.
: reliably commute or planning to relocate before starting work (required)