*flo networks *is a leading provider of telecommunications services between the united states and mexico.
we provide connectivity and managed services to fortune 1000 companies, telecommunications and cable companies through a fiber optic network that extends for 35,000 km between both countries.we are looking for experienced *noc call center agents* in ciudad juarez, chihuahua, mexico to expand our noc team.
*the role*:the *noc call center agent* will be responsible for ensuring efficient communication with our customers while maintaining attentive, courteous and efficient customer service.
*responsibilities*:- efficiently open tickets, log and document customer interactions in our customer support system.- escalate complex technical issues to higher-level support teams when necessary.- stay up-to-date with product and system knowledge to better assist customers.- handle customer inquiries regarding service disruptions.
*requirements*:- high school diploma or equivalent.- fully bilingual - english and spanish.- previous experience in a call center or customer service role.- excellent communication skills, both verbal and written.- strong problem-solving capabilities.- proficiency in using customer support software and basic technical troubleshooting.- ability to multitask and prioritize customer requests.- willingness to work in a 24/7 shift-based environment, including weekends and holidays.
*privacy notice*: flo networks does not use the personal information of job applicants for any purpose other than strictly the recruitment process.