The business analyst will assist the team as well as key stakeholders across various tasks related to the administration and support of the agiloft clm application and related wbd legal applications, integrations including improving business processes and aligning key metrics.
your role accountabilities:
business analysis & process improvement
* using business and application knowledge, research requests for assistance and recommend software solutions or process improvements that will meet business needs.
* identify implicit, unstated, or unrecognized business needs and assist project leads and client in determining if buy/build software, process reengineering, or other technology options.
* work with project leads to help determine feasibility of solutions and make recommendations to the project team that will not only provide short-term success but support the accomplishment of long-term business goals.
* work closely with sr. Analysts and itbcs to assist with problem resolution across projects.
* gather and document requirements during meetings with customers to determine and assist with prioritization of business and system requirements for projects.
* document, organize and analyze requirements (e.g., business system, security, conversion, and reporting), functional design and document specifications, and assist with conversion, testing, configuration, training, and other project needs throughout the development life cycle.
* perform walkthroughs and/or prototype demonstrations as needed.
project management
* provide project management for project tasks or small-sized projects, including project planning, analysis, development, testing, implementation and issue management.
support
* serve as an escalation point for production support. Capture/communicate problem metrics as appropriate, identify and research problem trends, and assist other analysts with resolving process and application issues.
* meet with customers on a regular cadence to discuss and prioritize outstanding issues.
* work with internal or external subject matter experts to help prevent further problems by recommending bug-fixes, application enhancements, customer training, or report requests.
training
* document customer training requirements, participants, and desired time frames, and work with training lead to implement training delivery and documentation. Train customers on an individual or ad-hoc basis as needed.
reporting
* may run, create, or assist in the preparation of system reports to provide information to the client.
* other tasks and duties as needed to support the team and/or business
qualifications & experiences:
* at least 3 years combined technical and functional business experience
* demonstrated ability to successfully perform the various aspects of the analyst role across multiple systems with custom and/or third-party applications
* demonstrated skills using the ms office suite and process improvement techniques
* experience with structured development methodology (agile / waterfall)
* experience with detailed creation of functional requirements and design documentation as a part of the software implementation lifecycle
* superior analytical and problem-solving skills
* work collaboratively w/small teams
* ability to handle multiple assignments concurrently
not required but preferred experience:
* experience working with legal systems including experience with one or more of the following: agiloft, imanage, edocs, avvoka, counsellink, ecounsel or adobe sign
* experience working in a national or global company
* comfortable working in a highly iterative and somewhat unstructured environment
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