You lead the way. We’ve got your back.
with the right backing, people and businesses have the power to progress in incredible ways. When you join team amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
at american express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
american express global commercial services (gcs) is the leading payment issuer with products and services for corporations and small businesses. Global & large u.s. Enterprises (g&l) manages american express’ largest and strategically important commercial clients. G&l is on a journey to reimagine how best to drive differentiated value and provide solutions that meet the diverse, evolving needs of our clients.
within g&l, the us acquisition & growth enablement (usage) team works with 11k unmanaged customers and former customers to sell american express value. This team is seeking a client specialist to support client program management, implementing new products, and servicing complex operational needs, enabling client retention and growth. This client specialist is a client-facing role (tele-servicing) that will support across these g&l clients.
the successful candidate will be responsible for:
* supporting requests received through inboxes from sales colleagues and/or clients
* managing complex operational needs in partnership with sales managers/clients
* working with clients to implement sales identified business expansion <$5m in potential charge volume
* partnering with business development and clients on kyc efforts to enable our business to achieve full remediation in a timely manner
* optimizing programs and improving business processes (i.e. hierarchy maintenance, facilitating operational requests from partner teams, consulting clients on more efficient processes, etc)
* engaging with clients for a range of requests and partner inquiries as needed (topics may include credit/fraud cases, legal entities, program administrator access, etc.)
* preparing data and insights for reporting to sales managers/clients (i.e. Analysis of program spend, supplier files and program optimization reports, etc.)
* driving issue escalation with internal/client contacts and troubleshooting as needed
* other ad hoc projects as defined by leadership team and business priorities (expiring contract renewal, client incentives, limit increases)
minimum qualifications
* minimum of 3 years’ experience with card programs and/or payments industry (g&l experience preferred)
* knowledge of american express global payment product lines, service, and infrastructure
* ability to collaborate with internal and external global cross-functional teams
* must be professional, highly customer focused, and enthusiastic
* strong project management skills to drive program initiatives
* strong data analysis capabilities
* excellent phone presence with a will to win and positive mindset
* strong organizational skills and attention to detail; excellent verbal and written communication skills
* strong ms office skills including word, excel, powerpoint, and outlook
* ability to prioritize and multi-task in a fast-paced business environment
* must be able to work effectively and be self-motivated in a virtual and office environment
* knowledge of amex proprietary technology, products, operations, and reporting tools; operational / servicing experience preferred.
* strong compliance performance in previous roles.
* bachelor degree/higher education preferred
we back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
* competitive base salaries
* bonus incentives
* support for financial-well-being and retirement
* comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
* flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* generous paid parental leave policies (depending on your location)
* free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* free and confidential counseling support through our healthy minds program
* career development and training opportunities
offer of employment with american express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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