Job title: rooms controller
collaborate with front office, guest experience, and housekeeping to improve communication and ensure smooth daily operations. Maintain hotel rooms in balance and assigned according to guest requirements.
key responsibilities:
* evaluate guest experience against auberge/forbes quality standards.
* assign room reservations daily, considering guest preferences to prevent overbooking.
* maintain knowledge of property layout, including room distribution, connecting room options, features, and availability for upgrades or upselling.
operations and reporting:
* monitor arrivals, departures, room moves, and vacant rooms as the operations dispatcher.
* review inventory daily and balance the house by upgrading eligible guests.
* assist in finding room move alternatives due to complaints and preventive/corrective maintenance.
* track out-of-service or out-of-order rooms (inventory).
communication and collaboration:
1. enter and record guest requests into opera (guest profile).
2. verify