*clarity ppm administrator*
*key responsibilities*:
- clarity ppm support and training - must have knowledge of the clarity ppm tool with the ability to train users of a wide range of roles: - pmo power users/clarity leads, project managers and time entry users.
- experience with building, deploying, and communicating change through elearning software.
- communicate effectively with colleagues and partners in a global company.
- represent and ensure end users interests when implementing functional changes in partnership with vendor partners and technical teams.
- monitor a shared support mailbox - work directly with users on clarity issues.
- clarity ppm support - support the needs of the clarity community at an enterprise level.
- maintain the clarity village page (companywide workplace communication and document management tool).
- experience with document management system and content creation.
- maintain existing clarity website on the company intranet which hosts informational resources, training material, job aids, etc.
create new artifacts on the clarity website.
- participate in system updates and upgrades testing and related activities (creation and execution of test scripts, coordination of uat testing communication, etc.)
- provide in depth functional and user support to end users
*work experience and skills*:
- strong computer skills including microsoft office (with advanced proficiency in ms excel), ms teams, ms sharepoint, and ms project.
- excellent troubleshooting abilities and analytical skills.
- strong written and verbal communication skills.
- proactive, self-motivated, detail-oriented, and creative.
- a genuine passion for customer service and the confidence to remain positive and calm under pressure.
- ability to write and understand sql queries (desired but not required).
*education*:
bachelor's degree in computer science or a similar major preferred