.the customer service specialist is a key contributor to our transportation management division. In this role, you'll have the rewarding opportunity to support fortune 500 clients' transportation and logistics needs.*primary job accountabilities*- freight covered every day (exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures)- customer relationship (consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.)- carrier relationship (productive carrier relationship development, ap discrepancy resolution, cover loads, handling and management of difficult situations, etc.)- financial procedures and operating metrics (detention management, research/resolving invoice discrepancies, benchmark rate achievement, automation objectives, expedite decisions and cost, etc.)*essential functions and tasks*- ensure automated routing guide assignment/tender is accepted in standard routing guide (srg).- appointment scheduling/schedule appointments with shipper and/or receiver, update the tms as needed and communicate with logistics coordinator- monitor shipments and revise when necessary based on changing shipper, customer, and carrier needs.- review and correct edi 214 errors- contact carrier to obtain status of load-tendered; continue monitoring theshipment for on-time pick-up, transit, delivered, empty- update load status in system, e.g. loaded, pick-up, delivery, empty, etcproactively notify shipper and/or receiver of load status and reschedule pick-up/delivery appointments when necessary- correspond with customer and carrier regarding detention and other accessorial information- utilize tms to actively manage on-time performance and automation objectives- identify and update status on which carrier missed pick-up or delivery; provide sufficient comments for communication to customer- additional responsibilities regarding customer and carrier relationships- request edi set-up on newly contracted carriers and set-up carrier portal/fam log-ins.- lead training sessions for carrier contacts as necessary on carrier portal.- set-up new customer and vendor users on the tms, leveraging knowledge of customer business practices and workflow- use of jira to request carrier/customer new users and password resets via jira; provide specific and detailed comments to ensure help desk receives clear actionable requests within jira- set-up new receivers, vendors and supplier's locations*knowledge and expertise*- geographical expertise (geographical understanding of the continental us, mexico and canada