Social network you want to login/join with: service manager - investment accounting & insights (iai), barcelona client: location: barcelona, spain job category: other eu work permit required: yes job reference: 692679808675689267232460 job views: 1 posted: 18.03.2025 expiry date: 02.05.2025 job description: our opportunity: the purpose of a service manager is to ensure the smooth, efficient, and customer-centric delivery of iai services, while continuously striving for service excellence and driving organizational growth.
they oversee and coordinate service delivery within an organization.
service managers ensure efficient and effective iai service operations, manage customer requests and issues, and strive for service excellence while driving organizational growth.
they enable business operations and information flow as well as identifying trade-offs and implementing improvement of operations thinking beyond their direct responsibilities.
your role: a service manager is responsible for overseeing and coordinating the delivery of iai services within an organization.
their primary purpose is to ensure that services are delivered efficiently, effectively, and in line with the organization's objectives and customer expectations.
they play a crucial role in maintaining high levels of customer satisfaction by managing service requests, resolving issues, and continuously improving service delivery processes.
service managers collaborate with various teams, including customer support, operations, and technical teams, to ensure smooth iai service operations.
they develop and implement service strategies, policies, and procedures to streamline service delivery and optimize resource utilization.
additionally, service managers monitor key performance indicators (kpis) to assess service performance, identify areas for improvement, and make data-driven decisions to enhance service quality.
another important aspect of a service manager's role is stakeholder management.
they engage with internal and external stakeholders, such as customers, vendors, and partners, to understand their needs, gather feedback, and build strong relationships.
by actively listening to customer requirements and feedback, service managers can drive service improvements and foster long-term customer loyalty.
as a service manager - investment accounting & insights (iai), your main responsibilities will involve: understand the business and the industry to master its operational aspects.
develop and articulate a holistic understanding of the economics of operations, including the link between financial targets and how the business is run.
proactively seek industry operations best practices and emergent trends and make them relevant for the business strategy.
navigate organizations: work through and influence stakeholders, relationships, budget constraints, dependencies, purpose and identity of the organization, formal and informal ways of decision making.
proactively develop a multi-faceted view on business: understand business drivers and their implications on individuals, people systems, operating assets, financial aspects, technology, locations, tax.
analyze and propose operational kpis against the industry best practices.
formulate a strategic vision on the operational side of the business and what it takes to get to that vision.
articulate how to position the people, capabilities, assets, and systems towards the strategic vision.
develop and evolve processes and operating assets toward the organization's strategic vision.
bring meaning and context to everyone regarding the transformation.
prioritize among implementation and operating options and change initiatives.
question the existing setup, influence and shape projects by bringing the operational, pragmatic view and implement what is needed to get to the strategic vision.
explore different options, including make and buy, vendors and business partners, to find what fits the business needs.
represent the investment function at business committees, including external stakeholders, to ensure understanding of business operations, capabilities and drivers.
network among peers, asset managers, and business leaders from the industry.
enable efficient and redundant flows of information across co-workers and functions.
create a trusted and enabled environment where each team member can work at their best.
coach and assess team members in establishing and leading high-performing teams, supporting the teams to reach their full potential.
lead the functional area, make the teams aware of what they are required to achieve and how they are performing against their objectives.
set objectives, review performance, and provide ongoing formal and informal feedback.
additional job functions: support end-to-end projects and enable the rollout of the project outcomes within the business units.
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