.summaryalg vacations (algv), part of hyatt, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide.
as north america's leading vertically integrated travel, hospitality, and leisure management groups, we can oversee all aspects of the vacation- from the moment a guest books a trip to the time they return home.
serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations.
*essential functions*:- monitor the availability of hyatt's critical systems, datacenters, and hardware that is crucial to day to day operations by using the designated monitoring solutions.- responsible for providing technical guidance to the noc team during major incidents.- maintain channels of communication with stakeholders to ensure prompt technical support of any and all business impacting incidents.- perform trend analysis on monitoring alarms, incident reports and service tickets to resolve identified issues.- respond to customers who have escalated questions/issues in a timely manner.- continually identifies, implements and improves effective processes and procedures to ensure overall client satisfaction.- participates in the service support package (ssp) process of onboarding new services.- developing the monitoring and escalation procedures of new services.- develop shell scripts to accomplish redundant tasks to simplify in distributed administration.- coach/mentor/train noc team members.- demonstrate a commitment to hyatt core values.- the position responsibilities outlined above are in no way to be construed as all encompassing.
other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
*qualifications*:- bachelor's degree preferred.- 5+ years of system administration experience in a unix environment (preferably linux).
previous experience leading in a help desk environment supporting unix operations is preferred.- strong knowledge of tcp/ip and networking principles as well as web technologies data center experience with on-premise, private/public cloud, and vendor managed hosting.- strong knowledge of in-house tools such as nagios, microsoft scom, splunk, datadog, vmware, and servicenow.- experience with docker/kubernetes.- ability to effectively correlate incidents and clearly communicate impact and activities.- ability to conduct research into software or hardware issues and products as required.- ability to perform analysis, define new processes and drive technology initiatives and projects.- experience working in a team-oriented, collaborative environment.- demonstrable skills working change management activities.- advanced experience within the following tools: servicenow, microsoft system center operations manager, splunk, nagios, and victorops.- experience with solarwinds, cdn's, splunk, oracle,.net, sql, perl, java, scripting, html