*who we are*
selina’s mission is to build a global movement where people live, travel, work and explore unique local experiences while forging meaningful connections. Built with the digital nomad in mind, selina is disrupting the hospitality industry with a design, tech and socially-centric approach to boutique hotel and co-working developments that enable travelers to seamlessly live and work abroad.
*what the role is*
the f&b venue manager is in charge of the day to day management and results of the f&b venue, including: delivering the f&b strategy, revenue generation, cost control, people development, quality control, daily cash reconciliation, health and safety standards, execution of events, and ensuring the f&b operation is profitable.
*venue profitability*:
- manage the venue p&l: hit revenue targets, control labor margins and manage cost of sale ratios against budget
- manage purchase orders, negotiate rates with vendors/contractors/suppliers, ensure timely payments, communicate with the accounting department
- manage the venue’s software systems: pos, inventory, and pricing systems
- regular analysis of menu and pricing to ensure the offer is on brand, competitive, and costs are in line with targets and inflation.
- collaborate with other departments (rooms, sales, experience, marketing, etc) to implement on-brand promotions designed to increase revenue. Ensure customer experience is seamless for hotel guests and visitors alike.
*venue operation*:
- recruit, onboard, and train all venue staff.
- ensure high level customer service is achieved, as measured by customer satisfaction surveys (kepsla) and online reputation index.
- conduct daily standup with staff to review targets, challenges, events and day-to-day issues
- greet customers and offer support on customer complaints and queries
- ensure cleanliness of the venue at all times and compliance with required industry and company protocols
- ensure full compliance with health and safety legislation and licensing laws
- complete all reports and analysis requested. Attend regular meetings to learn new initiatives and report on progress.
- ensure the venue follows all brand guidelines
- manage all maintenance protocols (preventive and repairs)
- ensure security is effective for guests, connectors, and loss prevention
*venue events*:
- curate and execute a schedule of events for the venue with the destination team. Full accountability for the successful operational execution of events: revenue, cost control, profitability, venue-level contribution margin.
- support djs and artists scheduled for the location. In charge of artist relations as well as sound and visual equipment maintenance and operation.
- decorate venue with brand approved concepts
- deliver events on time, within budget
- ensure the sales, marketing, and social media team have knowledge of all f&b activations through the calendar year.
- support the creation of content and delivery of social media engagement initiatives.
- identify and manage partnerships with brands that enhance the venue and selina brand and help to offset costs in the venue. Bring brand-approved sponsors to the venue.
- work with brand-approved influencers to increase revenue and reputation
- build a network in the local community and curate relationships with community leaders and opinion leaders
*requirements*:
- fully bilingual (english and local language)
- strong organization and time management skills
- previous management or department head experience