Trilingual customer service representative – spanish-english-portuguese bringing smiles is what we do at ttec… for you and the customer.
as a trilingual customer service representative –spanish-english-portuguese working remote, you'll be a part of creating and delivering amazing customer experiences while you also #experiencettec, an award-winning employment experience and company culture.
what you'll be doing
in this role, you'll work to resolve the customer's issues before escalating to the next level.
whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
during a typical day, you'll answer incoming communications from customersconduct research to provide answers for customers to resolve their issueswhat you bring to the role advanced portuguese, english and spanish written and spokentechnical support knowledgemust be available to work weekends and eveningsability to navigate through several web applications simultaneously (multitask)competency using microsoft windowsremote positionwhat you can expect supportive of your career and professional developmentan inclusive culture and community minded organization where giving back is encourageda global team of curious lifelong learners guided by our company valuescompetitive performance bonus opportunities and benefitsa bit more about your role
we're committed to ensuring you have the skills and support to be successful in your role throughout your career.
from your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth.
we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
our ttec community is here for you as one dynamic, global family.
you'll report to the team lead and contribute to the success of the customer experience and the overall success of the team.
about ttec
our business is about making customers happy.
since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
on behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.
these exceptional customer experiences start with you.
ttec is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
ttec embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
we aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
we make it a point to ensure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
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