Associate principal engineer - salesforce implementation business analyst
* full-time
* service region: mexico
we are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
we are looking for an experienced candidate with hands-on experience as a product owner / business analyst for a salesforce platform implementation.
key responsibilities:
requirements gathering:
* collaborate with stakeholders to understand business requirements, goals, and challenges.
* conduct interviews, workshops, and meetings to capture detailed business requirements and translate them into functional specifications.
* create user stories, use cases, and process flow diagrams to document requirements.
* work closely with salesforce developers and architects to design solutions that meet business needs.
* ensure that salesforce solutions align with best practices and leverage platform features such as sales cloud, service cloud, experience cloud, and more.
* identify opportunities for salesforce automation, integrations, and customizations to optimize business processes.
* create wireframes, mock-ups, and prototypes to visualize salesforce features and enhancements.
* ensure solutions are user-friendly and meet both functional and non-functional requirements.
stakeholder management:
* act as a liaison between business teams and the technical salesforce development team.
* communicate project status, risks, and solutions clearly to all stakeholders.
* ensure alignment between business expectations and salesforce project deliverables.
testing and quality assurance:
* develop test plans and test cases to ensure that salesforce solutions meet functional requirements.
* facilitate user acceptance testing (uat) with business stakeholders and provide support during testing phases.
* validate the quality of deliverables to ensure that they meet business needs before deployment.
process optimization:
* analyze existing business processes and recommend improvements using salesforce capabilities.
* propose automation solutions to streamline workflows, enhance productivity, and reduce manual effort.
documentation and training:
* prepare detailed documentation of salesforce processes, configurations, and customizations.
* create user manuals, guides, and training materials to support end-users in adopting salesforce solutions.
* conduct training sessions to ensure users are proficient in new salesforce features and functionalities.
* create and maintain comprehensive documentation, including requirement specifications, process flows, and user guides.
must have skills: scrum product owner, travel & logistics - general experience, spanish, salesforce implementation business analyst.
good to have skills: tourism.
* 8+ years of experience as a business analyst, with at least 5-6 years working on salesforce projects.
* hands-on experience with salesforce sales cloud, service cloud, experience cloud or other salesforce products.
* proven experience in gathering and documenting business requirements, creating user stories, and developing functional specifications.
skills:
* strong understanding of salesforce capabilities and best practices.
* excellent analytical and problem-solving skills.
* strong verbal and written communication skills, with the ability to communicate complex technical concepts to non-technical stakeholders.
* proficiency in project management tools (e.g., jira, trello) and salesforce tools like salesforce lightning, process builder, and flow.
* proficiency in creating detailed documentation and user stories.
* available to travel frequently to mexico for weeklong periods.
preferred skills:
* salesforce certifications such as salesforce certified administrator or business analyst are highly desirable.
* exposure to salesforce cpq.
* travel & tourism sector experience.
* mba or advanced degree is a plus.
* agile methodologies/scrum certifications.
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