-job description
if you're looking for a career where you can make a real impression, join global service center (gsc) hsbc and discover how valued you'll be. Hsbc is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
business analysis global markets operations
objective
manage delivery of multiple projects from inception to implementation for various strategic, industry, regulatory, mandatory, bau or streamlining initiatives within operations; ensure timely and cost effective delivery; actively manage project portfolio conflicts - schedule embargos, resource management and delivery risk.
activities
- responsible for ensuring ongoing and consistent engagement and relationship management with stakeholders across the region
- responsible for ensuring all project and programme milestones, risks, issues, dependencies and change requests are logged in clarity and monitored accordingly to limit the risk to any deliverables.
- liaise directly with multiple stakeholder groups to ensure business requirements are clearly articulated, understood and tracked as well as ensure that deliverables are traceable to agreed business requirements.
- ensure active operations participation in local implementation as required, working closely with it and the respective operations stakeholders
- responsible for ensuring the global hsbc change framework and governance is consistently applied across all projects and initiatives in the region
- adhere to and actively support established policies and procedures both firm wide and at group level
- actively participate in prioritization and change governance forums to reinforce communication and alignment to key management and stakeholder priorities
- a solid understanding of regulatory and operational processes.
- implement and manage new operational processes, identifying problems and communicating solutions effectively to the business.
requirements
*functional knowledge*
- minimum of 3 years' experience in a change management function within the finance industry, working within a global markets environment.
- a broad working knowledge of global markets products.
- a track record of partnering with operations asset class heads, front office, it, non-financial risk (nfr), compliance, legal and external stakeholders to support and implement agreed strategy. Able to exercise independent initiative and proactively overcome obstacles and changing circumstances.
- a good knowledge of innovative technologies and experience in projects utilizing innovative technologies to deliver tangible business benefits. Able to obtain buy in / manage expectations - innovation projects are prone to unforeseen issues / delays and honest dialogue is needed throughout.
- strong relationship management and communication skills.
- ability to build and bridge strategic options/recommendations to solve business challenges.
at hsbc we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in mexico, now you have one more reason to be hsbc and proudly live a culture of well-being, balance and care.
*issued by hsbc electronic data process mexico private ltd