Technical helpdesk troubleshooter
technical helpdesk troubleshooter
location: mexico city
time type: full time
posted on: 3 days ago
job requisition id: r0644262
founded in 1910, kone is a global leader that provides elevators, escalators, and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient, and reliable.
are you ready to make your next career move to join our team as a technical helpdesk troubleshooter in mexico city?
as our next technical helpdesk troubleshooter, you will support maintenance technicians in resolving technical issues, ensuring products are maintained in compliance with kone’s safety, process, and quality requirements.
responsibilities include, but are not limited to:
1. technical help desk and site support services for front lines:
provide remote technical support for maintenance technicians in identifying the root cause and corrective solution.
2. provide spare part identification support.
3. support in proximity stock definition for new lis.
4. provide 24/7 connected services analytics and support by evaluating non-standard and non-urgent service needs.
5. together with 24/7 operations center, support technicians in configuring and repairing krm devices and connections.
6. log all cases to thd tool.
7. when needed, assign/direct the case to a relevant expert in the organization or escalate to global.
8. create knowledge base articles.
9. propose sales solutions (packaged service repairs) to improve equipment reliability, comfort, and safety.
10. support sales in assessing the maintainability (spare part availability, documentation, competences, maintenance need) of equipment before tendering for maintenance contract.
training:
train local technicians during site visits and/or deliver scheduled training sessions. Co-operate with and provide expertise to local training centers in training courses.
quality:
create quality reports in thd tool after remote support and/or site visits and list issues that require corrective actions. Identify proactively root causes for the issues and forward corrective actions according to kone process requirements (e.g., trainings, guidelines, field letters, etc.).
safety:
be aware and operate within kone safety requirements. Ensure each site follows the global safety processes and guidelines. Follow the safety procedures and rules of customers, partners, and kone. Report safety concerns. Stop installation or lift operations if safety violations or hazards are detected.
hiring requirements:
* bachelor’s or technical degree in electrical, mechanical, or similar area.
* at least 3 years of experience in a similar position.
* advanced knowledge in the industry.
* good communication skills.
what can kone offer you?
we have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation:
* we value your authentic self.
* diversity, equity, and inclusion is embedded in our strategy and values.
* collaborative, creative, and supportive work environment.
* passionate about safety, quality, and innovation.
* we care about the communities where we live and work.
just some of our many benefits include:
* competitive salary.
* opportunities to learn and grow.
* comprehensive health and wellness plan for the entire family.
* more benefits than required by law.
come share your passion and energy to make a positive impact at kone for our customers and your career!
we are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
at kone, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other, and good performance is recognized.
bij kone geloven we dat onze medewerkers de sleutel zijn tot succes. We zijn trots op de arbeidsvoorwaarden die wij bieden, deze dragen bij aan de betrokkenheid en motivatie van onze medewerkers. We hebben een open en informele cultuur waar medewerkers met respect voor elkaar samenwerken met als streven de beste resultaten te behalen. Dit helpt ons om van kone een ‘great place to work’ te maken. We ondersteunen persoonlijke groei en bieden diverse kansen aan om je carrière binnen kone verder te ontwikkelen.
bekijk hier onze vacatures: kone vacancies
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