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*who we are*selina's mission is to build a global movement where people live, travel, work and explore unique local experiences while forging meaningful connections.
built with the digital nomad in mind, selina is disrupting the hospitality industry with a design, tech and socially-centric approach to boutique hotel and co-working developments that enable travelers to seamlessly live and work abroad.
*what the role is*the f&b venue manager is in charge of the day to day management and results of the f&b venue, including: delivering the f&b strategy, revenue generation, cost control, people development, quality control, daily cash reconciliation, health and safety standards, execution of events, and ensuring the f&b operation is profitable.
*venue profitability*:- manage the venue p&l: hit revenue targets, control labor margins and manage cost of sale ratios against budget- manage purchase orders, negotiate rates with vendors/contractors/suppliers, ensure timely payments, communicate with the accounting department- manage the venue's software systems: pos, inventory, and pricing systems- regular analysis of menu and pricing to ensure the offer is on brand, competitive, and costs are in line with targets and inflation.- collaborate with other departments (rooms, sales, experience, marketing, etc) to implement on-brand promotions designed to increase revenue.
ensure customer experience is seamless for hotel guests and visitors alike.
*venue operation*:- recruit, onboard, and train all venue staff.- ensure high level customer service is achieved, as measured by customer satisfaction surveys (kepsla) and online reputation index.- conduct daily standup with staff to review targets, challenges, events and day-to-day issues- greet customers and offer support on customer complaints and queries- ensure cleanliness of the venue at all times and compliance with required industry and company protocols- ensure full compliance with health and safety legislation and licensing laws- complete all reports and analysis requested.
attend regular meetings to learn new initiatives and report on progress.- ensure the venue follows all brand guidelines- manage all maintenance protocols (preventive and repairs)- ensure security is effective for guests, connectors, and loss prevention*venue events*:- curate and execute a schedule of events for the venue with the destination team.
full accountability for the successful operational execution of events: revenue, cost control, profitability, venue-level contribution margin.- support djs and artists scheduled for the location.
in charge of artist relations as well as sound and visual equipment maintenance and operation.- decorate venue with brand approved concepts- deliver events on time, within budget- ensure the sales, marketing, and social media team have knowledge of all f&b activations through the calendar year