*job title*: quality assurance specialist - join listentrust today!
At *listentrust*, we are seeking a detail-oriented *quality assurance specialist* to monitor, analyze, and enhance call center performance. This role offers competitive pay, great perks, and the flexibility to work from home after training.
*what we offer*:
- *weekly pay*: $3,174.87 mxn
- *biweekly bonus*: $1,000 mxn on the 15th of each month
- *monthly bonus*: $60 usd on the 1st of every month
- *home office*: available after training
- *growth opportunities*: be part of a supportive and results-driven team
*key responsibilities*:
- monitor and audit calls to ensure quality and identify improvement areas
- generate daily and weekly performance reports
- participate in calibration sessions to align quality standards
- support training initiatives and assist with operational needs as required
*requirements*:
- proficiency in microsoft office
- excellent communication skills in english and spanish
- 1-2 years of experience in a similar role
*competencies*:
- strong analytical and technical skills
- exceptional time management and organizational abilities
- excellent interpersonal and customer service skills
- teamwork-oriented mindset
*location*: av. Paseo río san miguel #75, planta alta, proyecto río sonora, hermosillo
*job types*: full-time, permanent
pay: from $4,174.87 per week
work location: in person
expected start date: 10/12/2024