Responsible for ensuring timely and accurate query resolution to payroll inquiries from employees.
*_responsibilities:_*- performs an entire moderately-complex payroll calculation and/or certain parts of the general payroll process (general processing, terminations, time & loa management, data management, etc.)
for a complex country or set of countries, exercising a good understanding of the payroll framework, systems and government regulations impacting payroll calculation to determine the best method for achieving operational objectives.- contributes to projects that impact payroll and/or time solutions at the country level in coordination with key stakeholders such as hr, controllership & it teams, and may lead projects of low to moderate complexity.- consults with payroll leaders to identify opportunities for process improvement and policy development (within and out of payroll), engaging in the design and implementation.- develops healthy business relationships with internal stakeholders and external vendors, driving issue resolution to achieve desired results.- resolves complex payroll or time & absence support cases and effectively manages and follows up on escalations; may handle day to day employee & business partner queries.- maintain employee and company records related to payroll and time prprocesses- share knowledge in a natural way with other team members and contribute to a knowledge management culture by maintaining clear process documentation.- develops a deeper understanding of hp's payroll and time processes and working knowledge of the business.
*_knowledge and skills:_*- good business application skills (e.g., microsoft excel).- good written and verbal communication skills; mastery inofnglish and local language.- appetence for digital transformation and ready to develop new digital skills to help automate processes.- good work organization and ababilityo work with deadlines.
*_impact and scope:_*- directly impacts timeliness and accuracy of payroll for the country supported.- supports payroll operation management and project team.- advises various internal partners and employees on the needs and requirements of target markets.
*_complexity:_*- low to moderate: some senior management interface; frequent cross-functional/cross-organizational interaction on exthe ecution of tactics.
*_education and experience:_*- bachelor's degree in a relevant area or demonstrated competence.
typically 2-4 years of experience.