Royal holiday is a worldwide leader in the international travel industry, with over 40 years of experience and more than 80,000 members around the world. We also own and operate the park royal hotels and resorts chain, with 14 locations in mexico and 4 international locations (miami, orlando, buenos aires, and puerto rico).
our business is booming and we are expanding! Right now, we are looking for bilingual customer experience associates to kick off our 2025 campaigns, so sit back, enjoy the holiday season and start 2025 working with us!
what you need:
* advanced level of english
* high school diploma/college diploma.
* customer service experience is desirable. However, if you haven't had experience but have an outgoing personality and are a real go-getter, we can show you the ropes!
responsibilities:
* provide world-class service to our members. Answer any questions regarding their memberships and available points.
* book and confirm reservations to our more than 180 destinations. Collect outstanding membership fees (maintenance and/or monthly fees).
* follow up on member requests, queries, and account servicing duties.
* we work mon to sat (hybrid model).
what you'll get:
* gross base salary of $15,700 mxn plus an amazing commission program (our associates earn an average of $11,000 mxn monthly in gross commission).
* hybrid work model (only 2 days of office work, 4 days of full remote work).
* medical and life insurance, attendance, and productivity bonuses.
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