Candidate is expected to have demonstrated experience and in-depth knowledge in the following areas:
* advanced database skills (db2, oracle, sybase, informix, ms sql server).
* candidate should have strong sql skills and ability to understand complex sql statements. Database administration and data modeling experience would be a plus.
* knowledge of operating systems (windows, linux).
* hands on linux shell commands to configure servers, track memory & disk usage, file management and permissions is required.
* hands on experience in weblogic application server administration and deployment of web applications on weblogic is required.
* experience in cloud infrastructure and cloud deployments. Oracle cloud infrastructure (oci) experience is desired.
* experience in supporting client/server and web based applications.
* knowledge of dimensional data model (cubes, star schemas) and dimensional databases (essbase, oracle olap) and data warehouse is a plus.
* experience with browser technologies (products, plug-ins) on different platforms cgi, ms-iis knowledge or experience.
* experience with security/authentication systems like sso/ldap (siteminder, oracle identity manger, oracle oid, microsoft ad) preferred.
* previous technical support experiences are an advantage.
* strong customer service skills and an eagerness to excel along with trouble-shooting skills and tenacity in problem solving.
* excellent written and verbal communication skills.
* attention to detail and the ability to learn quickly.
* advanced knowledge and working experience of oracle business intelligence products (oac, biee, bi apps) is a big plus.
as a principal support engineer, your work involves:
* strategic technical support to assure the highest level of customer satisfaction.
* a primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.
* you are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
* services may be frequently provided by on-site customer visits.
career level - ic4
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