*job number* 24100653
*job category* housekeeping & laundry
*location* almare luxury collection adult all-inclusive resort isla muj, carretera garrafon vista alegre, isla mujeres, quintana roo, mexico view on map
*schedule* full-time
*located remotely?* n
*relocation?* n
*position type* management
*job summary*
responsible for hotel laundry daily operations and services. Position directs and works with employees to wash, dry and iron linen for both guest rooms and food and beverage/culinary department within existing time constraints. Maintains a safe and clean work environment. Position strives to ensure guest and employee satisfaction while maximizing the department financial performance.
*candidate profile*
*education and experience*
- high school diploma or ged; 2 years experience in the laundry, housekeeping, or related professional area.
*core work activities*
*managing department operations and budgets*
- managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- supervising and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
- comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- ensures consistent workflow to minimize peaks and valleys in production.
- brings issues to the attention of the department manager and human resources as necessary.
- using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- supervises daily laundry shift operations and ensures compliance with all policies, standards and procedures.
- ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
- orders cleaning supplies and uniforms within budget.
- understands the impact of department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.
- participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.
- works effectively with the engineering department on laundry equipment maintenance needs.
- participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
- operates all department equipment as necessary and reports malfunctions.
- develops, maintains and uses effective back-up plans for breakdowns.
- evaluates and implements new techniques, supplies and equipment.
*leading discipline teams*
- ensuring and maintaining the productivity level of employees.
- utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- encouraging and building mutual trust, respect, and cooperation among team members.
- establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
*providing and ensuring exceptional customer service*
- providing services that are above and beyond for customer satisfaction and retention.
- improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- sets a positive example for guest relations.
- empowers employees to provide excellent customer service.
*managing and conducting human resources activities*
- ensuring employee success and event success recognitions are taking place in all shifts.
- identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- recruiting, interviewing, selecting, hiring, and promoting employees in the organization.
- supervises staffing levels to ensure that operational needs and financial objectives are met.
- effectively schedules employees to business demands and tracks employee time and attendance.
- solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- manages employee progressive discipline procedures.
- manages the employee performance appraisal process.
- ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to standard and local operating procedures (sops and lsops) and support the peer review process.
- celebrates successes and publicly recognizes the contributions of team members; ensures employee recognitio