.at sap, we enable you to bring out your best.
our company culture is focused on collaboration and a shared passion to help the world run better.
how?
we focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
we offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.job summary:the client delivery manager (cdm) serves as primary point of contact for sap private cloud customers of enterprise cloud services, for technical delivery topics and other contractual entitlements, mainly focusing on s/4hana private cloud edition as per contract.the cdm drives end-to-end customer engagement from signature onwards, particularly customer onboarding, continuous service delivery, architecture and governance coaching, relationship management, and renewal initiation.the cdm will be instrumental in delivering high-quality technical managed services, supporting rise with sap customers in their sap s/4hana private cloud adoption journey, and ensuring customer satisfaction through effective service delivery, working along with other roles in sap.key responsibilities:engagement managementconducts regular / quarterly business review meetings with the customer to discuss the service qualitydelivers a quarterly balanced scorecard with kpis to ensure overall customer satisfaction (performance review)creates and delivers monthly service reportingproposes and discusses improvement potentialconducts service and business planning meetings to understand customer business needs; explains aspects of sap's overall cloud strategy and the growing portfolio; to ensure adoption of s/4hana and cloud standardization; to drive transformationtowards sap cloud solutionsdelivery managementis accountable and orchestrates onboarding projectsmanages overall technical delivery and management of system landscape according to planned scope, budget and milestones as a representative of sap enterprise cloud servicesguides customers on key topics like business continuity, security & compliance solutionssupports delivery/operations teams to perform and drive root cause analysis to completionde-escalates critical customer situationssupports critical customer situations in conjunction with teams from mission control center (mcc) if applicableplans and manages customer release and maintenance activities (establish a customer it calendar)ensures service plan execution by acting as a trusted advisor to establish a focus on core services delivered