*immediate opportunities: full-time customer service - high level of english req.*
- *starting $144,000 - $205,000 mxd annually*:
- *remote, work from home position*:
- *monday - friday, full-time*:
- *opportunities for growth into management roles after 6 months*
*job title*: customer service - remote
*type of position*:full-time
*hours*:monday - friday, 8am - 5pm local time (mdt)
interstaff llc is a global staffing company that helps american businesses find international talent to work remotely for usa offices. Our client, ship a car direct has written the following job description.
*about us*:
our company, ship a car direct is one of the fastest growing car-hauling & transportation companies in the united states. Our business is known for helping our clients successfully and safely transport their vehicles cross-country, while also providing top-tier protection and customer satisfaction guarantees. Our track record as a car-hauler & transportation company has made us one of the most well-known services in california.
*duties and responsibilities*:
- *near perfect level of english required (c1+ minimum).*:
- will handle *high-volume inbound customer calls* to answer questions and provide updates on shipments while maintaining top-tier customer satisfaction
- will handle *customer complaints & solve issues* between the customer and the company
- *call & follow up on leads* provided by company during low volume call periods
- *fill out reports* during low volume call periods
- follow up on appointments that did not show or were not closed
- make outbound cold calls to prospect new clients
- build and develop relationships with customers and potential new customers based on trust and respect
- liaise between the customer and internal teams
- resolving complaints and preventing additional issues by improving processes
- responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- maintain professional relationships with coworkers and managers
- other duties as required by management
*experience*:
- *experience in customer service or tele-performance required (1 year minimum).*:
- working knowledge of selling and guiding customers through product value and utilization
- track record of providing detail-oriented services to internal or external clients
- advanced written and oral communication skills; demonstrated ability to lead client engagements and communicate complex technical and compliance matters to various audiences in an easily digestible manner
- strong business acumen with the ability to clearly recognize risk elements in business transactions
- strong capability to work under pressure, to tight timelines, and under their own initiative, both independently and within a highly collaborative team environment
- proactive, with the ability to self-organize and multitask in a fast-paced environment while maintaining strong attention to detail and ability to produce high quality work product
- excellent organizational skills; including ability to prioritize tasks, and manage multiple engagements simultaneously
*requirements*:
- bs/ba from an accredited university, preferred business degree
- minimum 2 years in a sales and professional office environment preferred
- experience with support and selling services, b2b or b2c
- detail oriented with strong problem solving, analytical, and organizational skills
- excellent written and verbal communication skills
- proficient in microsoft office (powerpoint, word, excel, outlook)
- bi-lingual english/spanish required
- exceptional presentation skills (prepare documentation and product demos, lead customer status meetings, etc.)
- experience acting as a liaison between business and technical resources
- working knowledge of customer service and telephone etiquette
- quiet home office work environment
- willing to work in us pst time zone
- fast and reliable internet connection of at least 10mbps with internet back-up available
- dependable electricity with power back-up available
- at least 8-gen i3 processors, 8gb ram, and windows or mac, ssd disc.
- must be bilingual (english required, b2 minimum)
- computer literate
- ability to prioritize and multitask
- excellent written and verbal communication skills
this is an excellent opportunity for determined professionals who are driven by goals and would like to grow their careers in a work-from-home setup.
Pay: $12,000.00 - $17,000.00 per month
application question(s):
- are you able to work on the usa mountain time zone, 8am-5pm monday through friday?
*education*:
- bachelor's (preferred)
*experience*:
- teleworking: 2 years (preferred)
*language*:
- english at a c1 level or above (required)
work location: remote