*what you will do*:the hr analyst is responsible for providing support on issues/inquiries related to our processes and to maintain day-to-day operation to deliver results.the hr advisor will collaborate with hrbp's, tier 2 and coe's providing hr services support.
*the responsibilities are*:- end-to-end ownership of employees inquires (wired and non-wired) and people leaders, either by* *phone support or cases.
*:- participate on the creation of knowledge articles to enhance knowledge base.- specialized in standard and non-standard hr policies practices.- onboarding and offboarding support.- process transactions in our hr system (workday, snow ), to ensure data accuracy and provide support to employees and former employees.- provide specialized administrative support to hr responsible, managers and vendors.- reporting and auditing data management.- coordinate and manage interactions with vendors and coe (center of expertise) for our day-to-day.- ensure execution under the service model sla's and key performance indicators defined by leadership in regards of calls, cases, and transactions.- analyst may be assigned to one or more functional areas as part of their responsibilities and perform a variety of activities both front and backstage (first point of contact or transactional support).- support employees on enrollment to different paysilps tools and payroll systems like: adp /meta4/workday.- perform overpayment calculations, military or jury duty and any other calculation needed to perform the functions.
*what we look for: (requirements)*- *_ fluency in english and portuguese (advanced level)_*:- oral and written communication skills.- bachelor's degree in hr, finance, business, or related field required.- excel skills.
(pivot tables, macros, etc.)
(desirable).- high customer service orientation.- excellent organizational skills and ability to track and follow up.
*soft skills / communication*:- analytical thinking skills- attention to details.- manage multiple priorities simultaneously.- excellent planning, organization, and time management skills.- ability to understand and successfully develop partnerships with customers and peers.
*job experience*- desirable working experience in a hr service centers, hr operations or payroll areas.- experience in human capital management systems (workday, service now, oracle).