Descripción y detalle de las actividades- build and maintain a strong working relationship with the assigned account portfolio thru excellent customer service while consistently striving to exceed results - ensure fast response time to customer inquiries - coordinate all customer related inquiries in a fast-paced work style manner (e-mail, phone, microsoft teams, conference calls, or customer visits to the operation site) - strong ability to resolve conflicting issues regarding operational constraints and/or order entry, change order commit dates, discrepancies, invoicing/collections, expedites, rma's, cost avoidance, associated penalizations, and shipment costs as required.
- elaborates clear presentations or graphs to internal and external customers regarding complex operational situations - order entry management (edi, web releases, sporadic & contract) orders in an fcst and firm horizon - superb integrity management of data thru the company erp/mrp system (xa) particularly avoiding errors in order duplication, incorrect pricing, ship to locations, etc.
- ensures compliance with company and department kpi's - continuously analyzes customer portfolio data and reports to identify important trends and insights to better support job functions - generates and monitors customer reports such as demand volumes, backorder, otd, and expedites - closely monitors portfolio consumption rates vs annual contracted agreements, and alerts of any potential issue immediatelyexperiência y requisitos- professional degree in engineering, business, economics, or relevant field - 1 to 5 years of relevant experience in similar positions such as sales, customer, account manager, planner/scheduler, buyer, supplier quality - fluent in english both oral and written > 90% - exceptional verbal& written communication and presentation skills - high level of emotional intelligence to manage conflicting situations and work under pressure - excellent organizational, problem-solving, and analytical skills - ability to effectively prioritize tasks, manage time and deliver results - high level of proficiency with excel, powerpoint, and erp /mrp systems - superb service attitude is a mustorganizaciónhutchinson seal de méxico, s.a. de c.v.correo de contactogiromanufactureraactividad principalfabricación de piezas de hule (automotriz y aeroespacial).número de empleados1500*área* atención a clientes*contrato* temporal*turno* diurno*jornada* tiempo completo*horario* 7-17:36hrs*estudios* carrera profesional*inglés *hablado: 95%, escrito: 95%*sexo* indistinto