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*shape the future of mobility from day one.
*this position reports to the america's regional quality director of aptiv connection systems (cs) and will have an organization of customer quality engineers across the us and mexico.
located in saltillo, coahuila.the regional customer quality manager has direct responsibility to nurture customer relationship and commitment and to coordinate all plant efforts to achieve and maintain specific customer quality scorecards in green condition.
*your role*:- achieve and maintain specific customer quality scorecards in green condition- know customer (specific) requirement and assure appropriate communication inside aptiv cs organization- build or improve customer relationship in the customer quality organization- be the first level of escalation for the customer- manage all customer escalations throughout all management levels (organization, communication, presentation, action plan implementation and follow up,)- provide oversight to the customer quality specialists and present voc and csrs to cs globally (for global customers headquartered in the region)- develop customer relationships by maintaining presence at customer locations- monitor and report specific customer kpi trends, with analysis of deviations from customer expectations and promotion of recovery plans (including voc meetings together with sales)- prepare and lead the management reviews with customer- track complaint resolution (initial response, 3d, 8d, ) on time and with the right level of quality and improve process- track lessons learned and read across in all plants (risk and corrective/improvement actions deriving from previous incidents or rfmea findings)- coordinate and lead support teams at customer location during critical activities (e.g.
pilots, start-up, and major engineering changes)- follow up on systemic improvement plans and verify corrective actions efficiency- plan and participate in customer audits and control share point maintenance done by the plants- support reliability analyses on new vehicles, coordinate analysis of claimed cs components, monitor response times, and report periodically the results- align processes and methods with qms to comply with customer communication requirements (complaint response, portals, audits ).
monitor and improve process across region- *lead critical customer concerns directly with customers like ford, gm, stellantis and coordinate solutions with mfg plants as needed.
*:*your background*:- bachelor's degree in engineering or relevant field.- in depth understanding of customer scorecards.- *10+ years of progressive experience in a similar type of position(s) in the automotive industry