Overview
estero bay chevrolet is part of fast growing group 1 automotive, a leader in automotive retail. We have an immediate opening for a qualified automotive service manager to our team due to an increase in business. We are interested in someone with high energy, customer-focused individual to lead our service department to high levels in production and customer and employee retention!
in addition to competitive pay, we offer our associates the following benefits:
* health, dental, vision, life, and disability insurance
* 401(k) plan with company match
* paid time-off
* employee stock purchase plan
* employee vehicle purchase program
* professional work environment, with job training and advancement opportunities
responsibilities
* hire, train, develop and motivate the service department staff and monitor their performance.
* forecast goals and objectives for the department and ensure they are met.
* ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
* maintain daily sales and production records as required by dealership management.
* develop and monitor budgets for the service department and keep dealership management informed of variances.
* ensure that the service department meets all customer satisfaction (csi) and financial goals.
* establish and maintain good working relationships with customers to encourage repeat and referral business.
* handle customer complaints tactfully, promptly, and with concern for the customer.
* establish promotional service prices.
* ensure proper repair techniques are being used.
* schedule training as necessary to properly repair and service vehicles.
* stay up to date on product changes and new products.
* ensure that all necessary shop equipment is in proper and safe working condition.
* understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, osha right-to-know, etc.
* other duties may be assigned by management.
* demonstrates behaviors consistent with the company’s values in all interactions with customers, co-workers and vendors.
qualifications
* previous management experience in an automotive service department is preferred.
* previous gm experience is preferred but not required.
* sales driven background.
* high csi and customer focused.
* experience managing 15+ employees preferred.
* strong leadership skills.
* cdk experience a plus.
* ability to work independently and be self-motivated.
* great attitude with high-energy personality.
* professional appearance and work ethic.
* ability to work well in a process driven environment.
* high school diploma or equivalent.
* valid driver license in the state that you will work and a good driving record.
*all applicants must pass pre-employment testing to include: background checks, mvr, and drug testing in order to qualify for employment*
group 1 is a fortune 250 company that owns and operates automotive dealerships and collision centers in the united states and united kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
group 1 automotive is an equal employment opportunity employer.
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