*_ objectives/purpose _*
- the service manager is a specialist with experience in digital product development, with a focus on web products.
- able to work independently on tasks with high cross-product/cross-function complexity.
- oversee the development of projects from the inception stage to the live online deployment.
- contributes to business process improvements within the area of responsibility. Supports scope definition and participates in setting business priorities for changes and system implementations.
*_ accountabilities_*
- works with product owners to identify the challenges and opportunities for web digital solutions to make an impact
- manage the budget, scope, and timeline for digital projects.
- creates deadlines and action items for every project team member.
- leads daily or weekly project team meetings to review progress.
- writes project status reports for the team and key executives.
- addresses bottlenecks and adjusts the timeline and deliverables.
- works with team members individually to resolve any issues.
- hosts project recap meetings to gather team feedback.
- helps present the final deliverables to stakeholders.
*_ dimensions and aspects _*
- ability to create tactical plans that support the execution of a broader strategy, ability to decompose high-level information into small parts, abstract small parts into a large picture
- ability to find missing information and coordinate gathering of inputs on his own
- deep knowledge of relevant domains
- confident and skilled at identifying and navigating through roadblocks
- experience in agile development
*leadership* _(vision, strategy and business alignment, people management, communication, influencing others, managing change) _
- ability to cooperate with people directly or indirectly (matrix structure)
- ability to effectively engage stakeholders and support them in their “agile” journey; making sure that products owners and project stakeholders are aware and understand their roles in delivering a successful product
- facilitates a culture that is open to innovation and autonomy.
- ability to comfortably communicates the impact of various projects to the leadership team.
*decision-making and autonomy* _(the capacity and authority to make organizational decisions, autonomy in decision-making, complexity of decisions, impact of decisions, problem-solving)_
- able to balance the needs of the business team and the relevant platform teams when managing and prioritizing the project pipeline.
- assertive, with the confidence to be a voice of authority and the ability to influence stakeholders.
- ability to foster a learning and growth mindset within teams
- ability to promote innovative thinking and self-development.
*interaction* _(the span and nature of one’s engagement with others when performing one’s job, internal and external relationships)_
- create and maintain an atmosphere of trust through the facilitation of retrospectives and feedback exchange among team members.
- help other teams and conventional parts of the organization build effective communication and interaction with the team.
- coordinate interaction with other teams of one's own and other units.
- coordinate interaction of internal and external resources within the business analysis area
*complexity* _(products managed, mix of businesses, internal and/or external business environment, cultural considerations)_
- clear obstacles and blockers in the team’s path (such as dependencies on other teams) and maintain a list of obstacles
- contribute to product development to the extent of her or his competence
- divide problems into smaller tasks and solve them effectively. Understands relations and trends in more complex tasks
- lead the development of complex products, as well as contribute to the design of operational processes to support the product.
*_ education, behavioural competencies and skills:_*
- bachelor’s or master’s degree in the relevant field, or other relevant work experience.
- 5+ years of experience in a project management area
- 2+ years of experience within a lean/agile development environment.
- proficiency in english in both verbal and written communication is a must
*locations*:
mex - santa fe
*worker type*:
employee
*worker sub-type*:
regular
*time type*:
full time