About us: hbx group is a leading b2b ecosystem playerin the traveltech space, connecting and empowering businesses inthe ever-evolving world of travel.
we drive growth for our clientsand partners while removing friction from the end-to-end travelexperience.
our cloud-based technology platforms offer fast andreliable access to a unique portfolio of travel products &services, while rich data and intelligence seamlessly connectsupply and demand worldwide.
we have over more than 3,000 expertsworldwide, including specialists on the ground who provide insightsand support to boost trading even further, especially in the mosthard-to-reach segments.
this unique blend of technology, data andpassionate people serves as a catalyst for all businesses aiming tounlock their full potential in the travel arena.
hbx groupcomprises four best-in-class b2b brands that meet the needs of itsgrowing and diverse client base across 190+ global markets: •hotelbeds, who cater for the specific needs of hoteliers, touroperators, airlines and online travel agents • bedsonline,exclusively serving the retail travel segment • roiback, thehoteltech partner for independent hotels and chains seeking growththrough direct channel solutions • travelstack, providing allproducts, services and solutions to businesses looking to enterinto the lucrative travel arena.
job summary: the technical accountmanager must be a proven technologist who can adapt and respond tothe ever-changing demands in technical sales excellence.
thisposition requires securing top customers loyalty, forging strongrelationships with external business partners, and overseeing theoptimization of api clients.
the tam is also responsible fordirectly managing strategic client partners, supporting thefrontline, participating actively in global or regional projectsand coordinating and reporting results of the rest of the areas.job responsibilities: - territory growth/development - work closelywith direct sales to position and sell the company services andsolutions to strategic customers - including conference calls, sitevisits, presentations, technical evaluations, technical objectionhandling, proposals, and follow up on all customer-relatedtechnical requirements.
- maximize product distribution from atechnical perspective.
- act as the technical point of contact forstrategic business partners to help facilitate communication withclients.
- proactively collaborate and communicate with externaland internal customers to analyze information, business needs, andfunctional requirements.
- lead all technical activities relatingto key customer integrations only.
- provide post-sales technicalsupport and resolve customer cases.
- verify kpis targets are metat the highest quality.
- analyze client performance and identifythe optimization path moving forward - develop scripts to automate,monitor, alert, and report on the production environment.
requiredskills: - bachelor's degree in computer science, informationsystems, industrial engineering or similar - proven strategictechnical account manager experience - proven experience in techsupport or in data.
- excellent communication skills, including theability to produce usable, maintainable documentation and excellentpresentation - demonstrate problem-solving abilities andinitiative.
- knowledge of rest api, xml, json, and similartechnologies - experience working with databases, sql, tableau,powerbi or similar - understanding of automation practicesthroughout the development, build, and deployment phases of theapplication life cycle.
- experience/knowledge with buildmanagement and continuous integration tools - experience in thetravel industry is a plus