Service team leader - motors
this position reports to
service operations manager
your role and responsibilities
in this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols. The work model for the role is: #li-hybrid. This role is contributing to the motion service business area in mexico. You will be mainly accountable for:
1. ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.
2. driving the development of processes and practices based on customer feedback (net promoter score) to consistently improve customer experience.
3. allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
4. managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.
qualifications for the role
* proven 5+ years of field service experience in predictive and preventive maintenance of electric motors.
* ability to demonstrate your technical knowledge in electric motors and generators in low, medium and high voltage and knowledge in the use of electrical measurement devices.
* experience leading teams.
* you are at ease communicating in english at an advanced level.
* bachelor's degree in electrical engineering, electromechanical engineering or related.
more about us
we value people from different backgrounds. Apply today for your next career step within abb and visit www.abb.com to learn about the impact of our solutions across the globe.
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