*director - customer success management
- full time*
*level: senior*
*annual salary range*_ (based on experience):_* mex$80,000.00*
*qualifications - external*
- 3-5 years minimum of operations management experience at the sr. Manager or director level within the* bpo industry*:
- must have experience managing customer success managers/leaders and/or account managers
- background in managing enterprise programs w/in the tech + sales realm
- excellent english - b2 or better
- experience managing success managers remotely
- experience managing *b2b enterprise* programs
- project management and large-scale project implementation experience
- strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
- ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
- strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
sutherland is seeking an attentive and goal-oriented person to join us as a service delivery director to oversee a customer success management program. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
*directors in this role get to*:
- *strengthen relationships*: establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
- *impact the bottom line*: produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
- *improve the company*: make recommendations to enhance processes and boost ease and efficiency.
- *define sutherland’s reputation*: oversee and manage performance and service quality to guarantee customer satisfaction.
- *empower the workforce*: determine training needs to equip staff with fundamental skills and knowledge.
*benefits*
- medical insurance
- work from home
- paid time off