Overview:
the retail workforce analyst is responsible for managing the forecasting, scheduling, and reporting for each of the regions that they are assigned, as well as for understating the scheduling process such as shift swaps, pto, and coverage request. The retail workforce analyst works as a consultant for their assigned district managers in regards of scheduling decisions.
*responsibilities*:
- forecasting, planning, and work volumes for retail staff, ensuring that staffing levels allow for optimal performance.
- the ability to summarize, visualize, and present data. It is also very important to possess knowledge of key metrics, including utilization, service levels, handle time and t-slh.
- building schedules
- staff optimization and efficiency
- improve processes and increase efficiency of operations by recommending necessary changes
qualifications:
- full time availability
- they must possess strong communication skills to ensure that employees are kept informed of developments effectively, and to ensure that all appropriate staff are aware of issues
- workforce analyst must be able to work independently as well as function effectively as a member of a team
- ability to establish an efficient workplace environment, therefore, it is important that they are able to manage a range of tasks and prioritize their responsibilities, and meet deadlines
- proficient with microsoft excel and office, in order to store data, create reports, produce schedules and perform other tasks.
- the ability to work effectively in a fast-paced situation and to handle stress, as well as to adapt to rapid changes in information, process, direction, or immediate workflow
- possess analytical skills essential for reviewing information, analyzing data, and making appropriate recommendations for improvement
- english fluency required
*preferred qualifications*:
- 3+ years of workforce analyst experience
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company overview:
*about oportun*
oportun (nasdaq: oprt) is an a.i.powered digital banking platform that seeks to make financial health effortless for anyone. Driven by a mission to provide inclusive and affordable financial services, oportun helps its nearly 1.5 million hardworking members meet their daily borrowing, savings, banking, and investing needs. Since inception, oportun has provided more than $12 billion in responsible and affordable credit, saved its members more than $2 billion in interest and fees, and automatically helped members set aside more than $7.2 billion for rainy days and other needs. In recognition of its responsibly designed products, oportun has been certified as a community development financial institution (cdfi) since 2009.
With headquarters in california and a remote-first corporate culture, our 3,000+ team members work in oportun locations and remotely throughout the united states, mexico, and india. Our global operations include our mexico contact centers and administrative offices, our india technology development center, and our us corporate, technology, and retail operations.
We are proud to have been named a “top workplace” by the bay area news group for three consecutive years, one of fast company’s most innovative companies in the world for 2020 and recognized as one of time magazine’s 2018 genius companies reinventing the future.
*working at oportun*
working at oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups and our diversity, equity, inclusion and belonging council.