.company descriptionbefore tunecore, artists needed to be signed to a record label to sell their music online.
in 2006, we democratized the industry by partnering directly with digital stores and streaming platforms to enable any musician to sell their songs worldwide while, keeping 100% of their sales revenue.
today, tunecore is the leading music digital distribution service for independent artists worldwide and headquartered in brooklyn, ny, tunecore is owned by paris based, global digital music company believe.
the company raised €300 million when it went public on june 10, 2021 and is now actively investing in the continued growth of the business.we have made it our mission to best serve artists and labels at each stage of their development in the digital world.
we are a company who cares deeply about our people and our creator community, advocating for diversity, equity, and inclusion across all of our platforms and throughout our business.
innovation inspires and pushes us to work hard for our artists, while collaboration drives the way we work; as well as how we approach our company's social responsibility.join tunecore as we embark on the next phase of innovation in the music industry.
lead the team that will bridge creators' unmet and evolving needs by building the tools and services that they can't live without and make their lives better.
*job description*:- resolve issues and questions customers have about tunecore products and services- work within tunecore's administrative system to update and correct account issues; cancel account content as needed- product account management- provide information on customer and product issues to your team's lead agent- work with a team on special projects as needed- report technical and communication issues to better service tunecore artists- perform other duties as assigned by management- work on a flux schedule to provide support for our artists over weekend hours.
*qualifications*:- at least two years of experience working in an office and/or customer service- ba/bs preferred- strong communications skills: written, verbal, and interpersonal- working knowledge of mac and the microsoft office suite- manage time effectively and prioritize workload- ability to work well independently, and as part of a team- an understanding of the digital music industry- fluent in english and spanish- experience with zendesk a plus- bs/ba degreeadditional information*our values*:tunecore is a team of creators, for creators.
our mission is to support our artists and labels at every stage of their careers.
our driving forces are respect, expertise, fairness, transparency and our values include collaboration and innovation.
as global citizens, we believe that if we build more diverse, equitable and inclusive teams across our company, we will collectively create and offer more innovative solutions and better serve our artists, labels, partners, and employees