.- requirements:- high school diploma or equivalent.- proficiency in microsoft excel and word.- 3+ years of relevant work experience.- experience with html & sql.- knowledge of reporting tools.- excellent technical and creative writing skills using a correct grammatical form.- excellent internal and external customer service skills.- excellent verbal skills, including communication with individuals and facilitation of large groups.- ability to communicate effectively with diverse internal and external customers to accomplish a task or reach an understanding diplomatically and respectfully.- ability to speak in public, including training.- ability to interpret and verbally explain numerical data and statistical trends.responsibilities:- critically analyze and evaluate information gathered from multiple sources and stakeholders and work with the technical team to develop functional and system design specifications.- define and document business processes and requirements for ongoing system enhancement initiatives.- identify opportunities and executes plans of action to increase user adoption/utilization rates.- build and maintain a project schedule, timeline, and task list and work with management to ensure resources and budgets are managed and tracked.- effectively structure, coordinate and deliver projects within agreed-upon timelines.- work closely with the program management and development teams to provide technical knowledge and support to administrators of existing contracts upon request and in rfps in the interest of bidding for new and continued business.- perform other work-related duties as assigned.- there is occasional travel required.- all client's employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and acting accordingly.responsibilities as a team member:- take personal responsibility for actions.
it is demonstrated through owning problems, problem-solving, and not projecting issues or failures to others or the " system" if not warranted.
demonstrate excellence in work standards and tenacious in completing tasks.- effectively solve problems and make decisions.
it includes resolving crises and developing resolutions between parties.- work well with other team members and departments.
demonstrate the ability to interact and cooperate using respectful relations to accomplish mutual goals and assignments efficiently.- request support from the team with ample time to accommodate the support request to meet deadlines.- ensure effectiveness in processes to achieve/seek best practices.we offer:- work with #1 winner of the 'best place to work' award!- us and eu projects based on advanced technologies.- legal imss contract and competitive compensation.- annual performance appraisals.- flexibility in workspace, either remote or in our welcoming office.- remote work financial support