*join a team recognized for leadership, innovation and diversity*:*key responsibilities*:- digital customer experience:- respond promptly to customer inquiries through various channels, ensuring a positive and efficient interaction.- proactively identify opportunities to enhance the digital customer journey.- implement strategies to improve overall customer satisfaction and loyalty.- website support:- troubleshoot and resolve technical issues reported by users, collaborating with the it team for complex problem-solving and demonstrating the ability to drive issues through to resolution.- monitor website performance, conduct regular checks, and ensure the website meets user expectations.- work closely with content creators and developers to maintain accurate and relevant website content, actively contributing to the timely resolution of any issues that may arise in these areas- operational excellence:- streamline and optimize operational processes related to website support, customer interactions, and issue resolution.- identify areas for improvement and implement solutions to enhance operational efficiency.- collaborate with cross-functional teams to ensure alignment with operational goals and standards.- training and documentation:- develop and maintain comprehensive documentation for website support processes.- provide training sessions for internal staff on customer experience and operational procedures.- data analysis:- utilize data analytics to gain insights into customer behavior, identify trends, and recommend improvements.- generate reports on key performance indicators related to customer experience and website support.
*must have*:- bachelor's degree in a related field or equivalent experience.- english proficient- strong technical aptitudes- excellent communication and interpersonal skills.- experience in process optimization and operational excellence- analytical mindset with the ability to use data for decision-making.
*additional information*:- * job id*:hrd227465- * category*:marketing- * location*:circuito aerospacial no.
2,mexicali,baja california,21395,mexico- exempt