*general job description*:
under general supervision perform the following activities:
- involves performing a variety of customer service and administrative in-house duties to support efficient clearance process; responds to a customer’s needs regarding clearance paperwork, tracing of shipments, identification of problems, and resolution through available information or transfer to source; and requires direct and indirect customer interface.
- ensures customer information is properly documented and entered into the system on a timely basis.
- types or otherwise prepares various operations and customer’s reports.
- ensures all shipments are manifested, and if they are not, then reports them to the responsible area.
- audits all records and files as assigned to compile all necessary data.
- handles customers with non-document packages in cage.
- provides current package status updates and basic follow-up activity, monitors shipment movement, and interprets cosmos global scan updates.
- may be required to perform other duties as assigned
*minimum requirements*:
*minimum education*:
- high school degree/equivalent.
- proficiency in english (450 toeic points).
*minimum experience*:
- previous clerical or customer service experience in a service environment.
*minimum required skills*:
- average general office skills required including typing, filing, and computer programs.
- good communication and human relations skills.
- clear and articulate speaking voice.
- clean cut and neat appearance.
- ability to prioritize.
- spoken and written fluency in english as well as local language.
- ability to work various shifts.
Fedex is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.
Fedex is consistently named among the world’s most valuable and admired brands. Some of our recent awards include:
- 2020 fortune’s world most admired companies (14th)
- 2019 fortune’s best places to work (15th)
- 2019 forbes’s one of the “best employers for diversity”
- 2020 fedex lac included in the gptw’s best workplaces in latin america ranking (24th)
- 2021 fedex mexico was included in the gptw ranking for 18th consecutive years
- 2020 fedex mexico received the cemefi certification for 13th consecutive years endorsing fedex as a company socially responsible
- 2021 fedex chile was re-certified with giro limpio, a seal from the agency of sustainable energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
- 2019 fedex uruguay selected by gptw among the 5 best companies to work for.