Job summary
an aws cloud engineer is capable of managing customers' second and third levels of support. Knows aws best practices and is responsible for deploying aws solutions like a whole landing zone, vpcs, ec2, eks, or others, as well as performing troubleshooting during customer/platform incidents.
additionally, the aws cloud engineer can document processes, generate work instructions, and train others to collaborate in knowledge sharing.
last but not least, an aws cloud engineer will provide consultancy to specific customer needs during projects.
job responsibilities that are specific to the position
1. monitor the ticketing queues to ensure resolution is in accordance with defined service level agreements.
2. maintain a ‘transparent’ relationship with internal teams and customers.
3. resolve application issues across iaas/paas/saas.
4. interpret and maintain systems documentation.
5. provide root cause analysis of reported incidents.
6. know about “security first” best practices in aws.
7. experience working with and understanding aws cloud watch and cloud trail.
8. experience on vdc (virtual data centre) to create data center on aws using best practice model (organization + ou + account + resources).
9. expertise in maintaining aws platform services like but not limited to iam, directory, ec2, s3, vpc, cloudfront, opsworks, amazon inspector, direct connect, cloud formation, ci/cd, dynamodb, elasticache, rds, route 53, loadbalancer, lambda, database migration, aws config, etc.
10. understanding of aws identity center, windows active directory sso integration, organization.
technical skills
1. 5+ years of it experience.
2. 3+ years of relevant experience in aws platform administration.
3. experience working with and understanding aws monitoring tools and dashboards.
4. experience supporting systems by optimizing performance, resolving production problems, and providing timely follow-up on reported problems.
5. experience with root cause and troubleshooting concepts.
6. experience with scripting.
7. experience providing consultancy related to aws services.
8. experience doing cost analysis.
9. experience designing and implementing aws solutions based on customer requirements.
job qualifications
1. bachelor’s degree in computer science or a related field.
2. aws cloud practitioner certification.
3. aws solutions architect certification.
professional skills
1. fluent english language skills required.
2. excellent verbal and written communication.
3. experience working with multicultural teams and customers.
4. self-motivated and disciplined.
5. excellent meeting facilitation skills, including teleconference and web conference.
6. ability to make decisions and resolve incidents.
7. ability to explain technical concepts to management, team members, and customers.
8. proficient in microsoft office product suite.
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