.requisition id: 410880work area: information technologyexpected travel: 0 - 10%career status: professionalemployment type: regular full timecareer level: t3hiring manager: jose alejandro hernandezrecruiter name: thais nadimadditional locations:enterprise cloud services regional delivery expert - ecs regional delivery team (swat)*senior hana database engineer*within the customer services & delivery (cs&d) board area, the mission of enterprise cloud services (ecs) delivery organization is to pave the path for the future sap by delivering end-to-end managed services experience during a customer's cloud transformation journey.
we strive to provide a spectrum of cloud deployment options for our customers with our own infrastructure, our partners and through public cloud infrastructures.the regional delivery team (rdt aka delivery swat team) focus on de-escalation and escalation avoidance for ecs customers with the focus on proactive "go green" plans.
rdt has technical experts who collaborate with various sap stakeholder and customers to drive de-escalation.to strengthen our delivery capabilities in the region, the ecs delivery organization is looking for an expert in sap hana database with customer-facing experience to join the rdt.
*the role*:- you will be co-responsible to drive continuous improvement to increase operation, availability and efficiency.
infrastructure landscape re-architecture and new technology adoption is another important part.
global thinking and a strong customer focus are essential.- your role will sap hana database - sme, driving critical topics related to escalation handling, incident management, problem management, service request, build/migration, go-live support, high availability, disaster recovery, backup & restore.
*expectations and tasks*:- avoid customer going to red, structural work to avoid escalations, using rdh governance dashboard.- drive continuous improvement in the areas of enterprise cloud services (ecs) architecture, ecs delivery and tools enhancement.- de-escalation of already escalated customer.
(red customer & potential red customer)- de-escalate the customer by addressing the specific concerns from customer and by creating "red" to "green" plan.- regional swat team will engage directly with the customer along with cdm, tsm or dcem to de-escalate a customer situation.
*skills and competencies*:- strong experience as hana database in global operations along with continues improvement experience.- exposure to the automation tools /scripting or processes- sap installations and upgrade, planning, setup, and implementation.- providing technical expertise and support in optimizing and tuning of systems.
performance optimization.- application security, backup and recovery strategies, performance tuning, system copies, export-import, high availability, and disaster recovery strategy, export-import