Descripción general:*responsabilidades*:- provide primary support for the americas including the us, mexico and latam employees regarding general hr questions- resolves or triages hr tickets in service now system- address hr foot prints tickets, resolve and/or triage- coordinates onboarding paperwork, employee agreements and data entry process for new employees, including applicable benefits enrollment and responds to requests for employment verifications- coordinates country to country transfer process for employees- coordinates employee exit process including processing resignations, terminating benefits and notification to government entities as appropriate- processes employee data changes and reviews master data prior to payroll processing- participates in auditing of hr processes and paperwork, provides regular reporting and supports hr operations projects as assigned- answer and assist employees and managers with all hr system issuessupport and assist with hr systems, payroll vendor, governmental systems and toolscompetencias:- high school diploma or equivalent required; bachelor's degree desired- advanced english skills, both spoken and written - required- 2-4 years of experience in basic knowledge of hr lifecycle and payroll processes- general understanding of mexican and us labor law, including mexican social security and mexican/us leave of absence- knowledge and experience with hcm systems including successfactors, service now, adp/global view, and kronos/etime- experience using microsoft office including word and excel- ability to interact and communicate with all levels of employees with diplomacy- portuguese language fluency a plus, but not required