Procure to pay operational excellence manager page is loaded
procure to pay operational excellence managerapply locations insurgentes time type full time posted on posted 30+ days ago job requisition id req-10020073
band: level 4
job description summary this position is responsible for overseeing operational stability and excellence throughout the e2e process and the extended team of tcs.
ensuring standards, performance and kpis within their regions and across other global ngscs.
ensuring the design, global standardization and implementation of service delivery tools and models to improve and continuously improve their regions p2p through data analytics driven decisions.
this role will collaborate with internal tcs, novartis spokes, gpo, customers, and external suppliers to lead operational excellence by maintaining controls and reporting.
job description your key responsibilities include, but are not limited to:
focus on data analytics: responsible for overseeing and delivering a comprehensive approach for monitoring and reporting the e2e p2p process.
drives a control-focused mindset, ensures reporting program that provides consistent global view of operational and strategic kpis.drive through data, performance management and service delivery: provides services at expected levels with a clear customer service mindset.
deliver industry standard best in class performance and a user-friendly end-user experience.technical/systems management: oversees system landscape and serves as system sme.
based on operational excellence metrics, ticket analysis, identifies p2p system enhancements and ensures operational efficiency.solution center management: responsible for seamless delivery of p2p solution center (sc) services.
ensures local/global kpis and slas are met, managed and improved.
ensures e2e p2p process knowledge retention and a high level of training is provided to sc associates.
sme on e2e process.
ensure advisement of end users and external suppliers on compliance to e2e policies and procedures.project management/team management: demonstrate experience in planning and leading projects utilizing project management techniques, with strong interpersonal skills and understanding of technical requirements.
extensive experience in organizational design and people management and development, with the ability to motivate and empower teams.
drive projects in partnership with teammates and in consideration of e2e process.minimum requirements: cpa and/or mba9+ years work experienceprevious management role in finance, accounts payable, and/or procurement functionseasoned experience with ariba/sap/bi or similar systemsseasoned experience in project management and process improvementsseasoned experience in managing remote 3rd party supplier relationshipsprevious experience with reporting and analysisprevious experience dealing with internal and external auditorsexperience with sox and control matrixesnovartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. Skills desired: ability to influence key stakeholders, building effective teams, critical thinking, effective communications, financial accounting, financial and management reporting, people development, process optimization, resource allocation, understanding value drivers
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