.*job purpose*experience*- minimum +5 years working in it environments; - *minimum + 5 years ofexperience / knowledge / linux*:- *desirable +4 years of experience in data centers.*:- desirable +2 year of experience in handling and implementing structured copper/fiber cabling and connectivity testing.- desirable experience or basic knowledge in electrical and/or cooling systems concepts within the data center.- understanding of datacenter and it hardware concepts.- networking fundamentals (dns, tcp/ip, routing, etc.).- experience handling reactive or mission-critical cases in post-sale support and production environments.- *requires proficiency in english.*authority and decision making- largely execute their role within policies and procedures.- the position's duties are varied and complex, utilizing independent judgment.- may have the leading role in projects.as an individual leader and team member, provide direction and guidance to others.basic education:professional in systems engineering, electronics, and electrical; bachelor degree in computer science, information systems, or equivalent work experience.desirable certifications- cdctp ® - certified data center technician professional.cnit ® - certified network infrastructure technician.career level - ic3*responsibilities*:- provide post-sale technical support on-site to carry out reactive and proactive tasks.- perform installation services for new equipment as required.- serve as a field engineer for the global support group or oci, diagnosing and resolving data center hardware and network infrastructure issues using oracle's diagnostic tools.- record work performed in internal systems. Document and progress assigned tasks through their various states in the ticket management system.- complete and have the customer service report signed when applicable.- installation or dismantling of racks, including data center equipment stacks, such as servers, network devices, wiring infrastructure, monitoring systems, powering up, and handing over servers to internal provisioning teams.- monitor data center environments using tools or "walk-through" routines among racks.- dismantle data center hardware.- work in a team to support 24x7 operations.- provide training and mentoring for new engineers.- assist with onboarding new technicians in clarifying technical doubts and the process of using tools.- assist in monitoring customer satisfaction management related to on-site support.- collaborate with the telephone or remote support group to resolve faults customers report.- monitor and respond in a ticket issuance environment used and monitored by multiple teams and internal service owners of oracle oci.- attend to field tasks assigned by the engineers of the global support center or oci, according to the shift schedule established for the area.- maintain the inventory process, request spare parts, and return defective parts as needed