*what your background should look like*:- monitoring the operational quality of te systems and equipment; - troubleshooting and diagnosing malfunctions to eliminate problems; - documenting all inspections, maintenance, and repair work as required; - instructing customers in the operation and maintenance of purchased te systems and equipment; - serving as a customer contact on technical and service-related problems; - performing preventative maintenance, inspection, and calibration services on te equipment; - traveling to customer locations and training centers to provide on-site technical support and/or training; - providing formal training programs on te equipment for customers; - analyzing and evaluating warranty problems on customer equipment, identifying possible defects, and recommending corrective action; - promoting te's global application tooling division (gatd) by making new equipment and service offering recommendations.- working closely with all te groups to increase business opportunities; - utilizing and maintaining equipment, customer manuals, equipment training outlines, and field engineering bulletins when providing service and training; - preparing and submitting complete, accurate, and timely reports related to service activities, service scheduling, and service expenses; - using all available communication tools to inform, and be informed of, all service-related activities, issues, and events; - keeping abreast of newproduct and service developments within customers' plants and reporting them back to management; - adhering to all company policies, procedures, and codes of ethics; - understanding the gatdservice policy and utilizing it to grow service revenue; and- any other duties as required by the position.*profile*:- mechanical, mechatronics, engineering degree.- electronics manufacturing experience.- pcb products handling.- crimping and insertion pines process.- english advanced.*general notes*:- location: monterrey.li-hybrid*competencies*:- values: integrity, accountability, teamwork, innovation