*summary*
responsible for the development of the store technical support staff; responsible of 15+ staff teams. Performs activities associated with identification, prioritization and resolution of reported problems.
*responsibilities*
- ensure that all phases of support are properly coordinated, monitor, logged, tracked and resolved properly.
- assigns personnel to various operations and directs their activities; reviews and evaluates their work and prepares performance reports.
- maintain responsibility for development, growth and integrity of store technical support staff.
*requirements*
- level of formal education:a bachelor's degree (ba, bs) or equivalent.
- area of study:computer science / business management
- years of experience:two to three years.
- type of experience:management and/or experience at autozone
- special certifications or technical skills:fluent in english and spanish.
- other/preferred:excellent communications skills, organizational skills, ability to learn new technologies.