.responsible for servicing external and internal customer needs and proactively participating in the operation process.juniorbs in business management, economics, marketing, international trade, or industrial and/or process engineer or equivalent years of experience.from 1 up to 3 years in a similar role is preferred.responsible for portfolio of account(s) under general supervision.midbs in business management, economics, marketing, international trade, or industrial and/or process engineer or equivalent years of experience.3 – 4 years in a similar role is preferred.responsible for portfolio of customers, works independently, interaction with customer has direct impact on customer relationship.profound knowledge on rules, regulations/laws for own (relatively complex) working area.notices bottlenecks, suggests solutions and attunes with senior colleagues when needed.key activities and general responsibilitiesoutbound order receipt / inbound purchase write-up & processingreceive and process orders/purchase write up.assure ownership of operational costs.validate quality assurance approval of vendor/item and certification link.logistics (inbound)follow up in a timely manner on a production-ready date with the supplier.close communication with the quality assurance team for shipment approvals.import product into the usa, according to the purchase terms.follow up the release of shipments with steam shipping lines, terminals, and customs brokers.provide the finance team with the necessary information about each shipment and keep track of payment status.manage relationships with the warehouses, and keep the internal system updated to match warehouse inventory.track shipments and update the system.sales supportsupport account managers / traders with specific accounts.answer customer inquiries.communicate issues/challenges to the trade team.support sr.
trader, sales executives, and commodities/account specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into crm.create sales/purchase contract, call off, order and delivery confirmations, and delivery notes.knowledge requiredexperience in an import/export, customer service, and local logistics environment is preferred.proficiency in ms office.contact management systems.database software.inventory software.order processing systems preferred.thrives and works well in tied ambiguous situations and deadline pressures well.time management skills.willingness to learn.record-keeping, tracking shipping, and data analyses.high level of initiative/proactivity.extremely detail-oriented.strong organizational skills and ability to multitask.customer service mindset.very good verbal and written english communication skills