It service delivery manager a service delivery manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are incharge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking kpi's and managing budgets. Activities * managing the relationship with teh clients, managing & exceeding expectations * single point of escalation for all service-related issues, required to be available for out of hours escalation for critical service impacting issues. * delivery management of value-add services to the customer, delivering on sla's and kpi's as agreed * monitoring and reporting the services financial performance required knowledge * strong itil exposure accompanying certified accreditation preferred but not essential * exposure to servicenow, o365/teams/outlook * track record of developing strong client relationships, across all level of an organization and a focus on customer satisfaction and improving services competencies, skilss and experience * 4-5 years of experience in identity management * 4-5 years of hands-on experience with at least one infrastructure technology ( for example; unix or windows or databases or mainframe) * good organization and planning skills * advance level english * technical english is required * highly motivated, driven and willing to work independently while receiving instruction through supervision in a highly regulated enviroment * proactive * teamwork #nuvitservice