*empresa confidencial*
*solicita*:
*service desk manager*
*descripción y requisitos*
- the service desk manager is responsible for leading and overseeing all service desk elements to include a matrix staff organization, ticket management, sla metrics, pc imaging/deployments, asset tracking and pc hardware/software inventories.- this position requires strong problem solving skills and must ensure both operational stability and end user satisfaction.- communication skills are a must as the service desk manager will be required to interact with all areas of leadership to further refine, optimize, and transform the service desk's ongoing services.- the service desk manager must strive to create a positive work environment and actively work to create strong business and staff relations.
*required experience and skills:
- 8+ years' experience in a support desk environment required.
6+ years leadership experience required.
- hdi technical support professional, itil foundation, mcsa windows 10 microsoft certified solutions are desired.
- customer-first attitude and high performance driven.
- strong analytical abilities and professional office experience proven experience managing incident, problem and change management on itil based incident management service platforms.
- bachelor's degree in information technology, mis, or related field.
puesto: ingeniero - sistemas*información adicional*
- tipo de contrato: permanente- salario: negociable
- pais: mexico
- estado o region: chihuahua
- ciudad: ciudad juarez