*job number* 22121551
*job category* food and beverage & culinary
*location* fairfield inn & suites tijuana, blvd general rodolfo sanchez taboada no 10461, tijuana, baja california, mexico
*schedule* full-time
*located remotely?
* n
*relocation?
* n
*position type* management
*job summary*
position responsible for assigned food and beverage/culinary operations.
oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
*candidate profile*
*education and experience*
- high school diploma or ged; 3 years experience in the food and beverage, culinary, or related professional area.
or
- 2-year degree from an accredited university in food service management, hotel and restaurant management, hospitality, business administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.
*core work activities*
*assisting in food and beverage operations*
- creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- provides excellent customer service to all employees.
- responds quickly and proactively to employee's concerns.
- uses coaching skills throughout the property.
- demonstrates self confidence, energy and enthusiasm.
- motivates and encourages staff to solve guest and employee related concerns.
*ensuring exceptional customer service*
- provides excellent customer service.
- responds quickly and proactively to guest's concerns.
- understands the brand's service culture.
- sets service expectations for all guests internally and externally.
- takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
- follows up to ensure complaints have been addressed to the guest's satisfaction.
- develops a relationship with all guests to build repeated clientele internally and externally.
*additional responsibilities as assigned*
- complies with all corporate accounting procedures.
- assists gm as needed with annual quality audit.
- marriott international is an equal opportunity employer.
we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
we are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
fairfield inn & suites by marriott allows guests to travel with confidence by giving them just what they need at an exceptional value.
as a member of our team you'll deliver outstanding service so travel is easy, comfortable and productive for our guests.
find your world at fairfield inn & suites by marriott.