At spoton, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every spoton tool is designed to help local businesses increase profits and create better experiences for their customers and employees.
Recently, spoton was:
- named one of fast company's most innovative companies of 2024
- awarded great places to work and built in's best workplaces for the third year in a row
- selected as the best overall restaurant pos by nerdwallet
- rated the top-rated point-of-sale (pos) for restaurants, bars, retail, and small businesses by capterra users
we're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.
That's where you come in.
We are looking for *statements & billing representatives* to join our customer service team.
As a statements & billing representative, you will be responsible for managing billing clarifications while providing excellent customer service.
We are looking for someone who is bilingual with customer service experience, preferably in a banking, finance, payments or customer service related environment.
*responsibilities*:
- manage, process and resolve billing clarifications in an accurate and timely manner.
- provide excellent customer service through verbal and written communication.
- focus on problem solving, on handling difficult and high-stress situations.
- establish strong relationships with clients and colleagues to maintain fluid communication and encourage their retention.
- work closely with internal and external partners
- walk customers through their statements to explain charges and rates
*requirements*:
- advanced english (c1)
- 1-3 years of experience working in a customer service environment
- experience in banking, finance, payments, or related customer service industries
- experience in customer retention roles that require basic math and calculations
- excellent customer relationship skills and a passion for achieving goals.
- knowledge and experience in troubleshooting
- excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
- excellent verbal and written communication skills to manage internal and external relationships.
- ability to establish lasting relationships with clients and colleagues.
- high school diploma or equivalent (minimum).
- it is valued to have completed university or technical studies.
*#li-onsite*spoton is an e-verify company.