At spoton, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every spoton tool is designed to help local businesses increase profits and create better experiences for their customers and employees.
Recently, spoton was:
- named one of fast company's most innovative companies of 2024
- awarded great places to work and built in's best workplaces for the third year in a row
- selected as the best overall restaurant pos by nerdwallet
- rated the top-rated point-of-sale (pos) for restaurants, bars, retail, and small businesses by capterra users
we're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.
That's where you come in.
We are looking for *restaurant management analysts* to join our customer service team helping customers.
As a *restaurant management analyst*, you will manage clarifications for our clients while providing excellent customer service.
*responsibilities*:
- provide accurate and effective solutions to problems, complaints, and inquiries from customers, account executives, and other team members.
- accurately document all customer interactions and transactions in the database system (to-do list and inbox management).
- meet and exceed performance objectives including but not limited to customer satisfaction, call resolution, and quality assurance metrics.
- maintain knowledge of spoton products, services, and policies.
- perform other duties as assigned by supervisor or manager.
*skills and knowledge*:
- excellent communication skills in english and spanish, both verbal and written.
- strong problem-solving and critical-thinking skills.
- ability to work under pressure and handle multiple tasks simultaneously.
*requirements*:
- advanced english (c1)
- experience working in a customer service environment
- experience in banking, finance, payments, or related customer service industries
- excellent customer relationship skills and a passion for achieving goals.
- knowledge and experience in troubleshooting
- excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
- excellent verbal and written communication skills to manage internal and external relationships.
- ability to establish lasting relationships with clients and colleagues.
- high school diploma or equivalent (minimum).
*benefits*:
- base salary $18,250.00 mxn + performance bonus $3,660.00 mxn
- food vouchers $1500.00 mxn pesos monthly
- law benefits
- sgmm
- visual insurance
- dental insurance
- life insurance
- two days off per week
- total pass (gym)
- development & career plan
*#li-onsite*
spoton is an e-verify company.