At spoton, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every spoton tool is designed to help local businesses increase profits and create better experiences for their customers and employees.
recently, spoton was:
* named one of fast company's most innovative companies
* awarded great places to work and built in's best workplaces for the fourth year in a row
* selected as the best overall restaurant pos by nerdwallet
* rated the top-rated point-of-sale (pos) for restaurants, bars, retail, and small businesses by capterra users
we're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.
that's where you come in.
position purpose
we are seeking a detail-oriented and restaurant-savvy professional to coordinate and oversee the
remote installation and training of our restaurant pos (rpos) system
. In this role, you will assist clients and third-party contractors during the installation process, ensuring a seamless setup and providing live remote training and support. Your knowledge of restaurant operations and technology will help our clients set up their business for greater success and efficiency both before and after pos implementation.
this is a
hybrid position
, requiring in-office presence 2–3 days per week (based on manager's guidance).
key responsibilities
* provide
remote assistance for hardware installations
, including workstations, pin pads, printers, cash drawers, switches, and other pos-integrated devices.
* support the
installation of network equipment
such as routers, firewalls, patch cables, and cable management.
* deliver
remote training sessions and live support
for clients and third-party partners.
* manage
menu and system functionality changes
as needed.
* execute and track
pre-installation and post-installation task lists
to ensure readiness and success.
* conduct
remote site readiness visits
to validate installation requirements.
* provide
remote troubleshooting
and problem resolution during and after setup.
minimum qualifications
* strong knowledge of
restaurant operations
and workflows.
* ability to
invoice for services
accurately.
* demonstrated ability to
remain calm under pressure
while resolving client issues.
* strong
analytical and critical problem-solving skills
.
* understanding of
basic financial accounting principles
.
* excellent written and verbal communication skills in
english
(additional languages are a plus).
* ability to
coach and interact with diverse stakeholders
, including restaurant managers, owners, executives, and chefs.
* proven ability to
manage multiple projects simultaneously
.
experience requirements
* 2+ years of experience
with pos implementation and system installations.
* 2+ years of restaurant industry experience
, ideally across multiple restaurant types.
education requirements
* high school diploma
required.
* associate's degree
or equivalent work experience preferred.
why join us?
you'll play a vital role in helping restaurants optimize operations with modern technology. This position combines
hands-on technical expertise
with
restaurant industry knowledge
, offering a unique opportunity to make an impact in both technology and hospitality.
spoton is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
spoton is an e-verify company.