Account support management
this role has been designated as 'edge', which means you will primarily work outside of an hpe office.
account support management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to service level agreements to enable profitability.
you are accountable for maintaining a high level of customer satisfaction that results in revenue growth and account retention by understanding how business needs align with technical solutions, clarifying customer needs and setting appropriate expectations.
*how you will make your mark*:
- utilize account support planning to identify customer's business needs, key stakeholders, and objectives to ensure contractual expectations are correctly set and maintained.
- communicate clearly and concisely to maintain alignment, manage expectations, enable successful outcomes, and demonstrate the value of hpe.
- leverage knowledge of the customer's industry, market, and trends to identify potential services or solutions that enable successful outcomes.
- leverage active listening and knowledge of hpe solutions to identify areas of additional services and incremental revenue growth.
- balance internal needs with customer needs within defined parameters.
- partner with and guide key stakeholders to manage issues/risks and develop mitigation/elimination plans.
- support customers in business and technical problem management by connecting them to broad capabilities and expertise within the organization.
- identify potential customer satisfaction issues, engage appropriate owners, and keep management informed.
- identify and recommend process improvements and operational efficiencies.
- provide guidance to junior level team members.
*about you*:
- first level university degree or equivalent combination of education & experience
- 5-7 years' experience in customer service
- fluent in written and verbal english
- project management capabilities
- itil v3 foundations certified / itsm experience is an advantage
*personal skills and qualities*:
- ability to develop meaningful relationships in a virtual environment
- comprehensive knowledge in core technologies (compute, storage, cloud, etc)
- written and verbal communication, presentation, and persuasion skills; mastery in english
- active listening and ability to adjust message effectively and tactfully from technical level up to senior-level management
- influencing, negotiating and ability to navigate difficult conversations
- ability to work in dynamic environment that is continuously evolving, manage multiple priorities and focus on top goals
- demonstrate basic project management
- ability to learn quickly, enhance skills and continuously evolve to align with fast-paced market
*join us and make your mark!
*
*we offer*:
- a competitive salary and extensive social benefits
- diverse and dynamic work environment
- work-life balance and support for career development
- an amazing life inside the element!
want to know more about it?
then let's stay connected!
hpe is an equal employment opportunity/ veterans/disabled/lgbt and affirmative action employer.
we are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.
we do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.
mexico #ly-hybrid #pointnextmexico
*job*:
services
*job level*:
specialist
*hewlett packard enterprise is eeo f/m/protected veteran/ individual with disabilities.
*
hpe will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.