.we are hiring an *order fulfillment - mid market consultant*who will be the primary business consultant between steelcase na and amq as well as other platforms.
*what you will be doing*:- manages the assigned accounts through the order fulfillment process from receipt of order to final installation and has responsibility for customer complaint resolution.- understands the steelcase order fulfillment value stream, and optimizes supply chain, manufacturing, and delivery efficiencies, resulting in a phenomenal customer experience.- understands the health and well-being of the customers through performance measures and plays the role of the customer advocate to quality and manufacturing management for awareness and drives process improvement- project management.
- owns the decision making for of processes when onboarding new businesses- proactively provide operations performance data to the stakeholders to collaborate to create actions and resolution of the problems.- run regular and ad-hoc reporting as needed to provide business visibility.- train and educate new team members.- create process documentation and stand operating procedures as needed to meet channel development requirements.- can develop and maintain long-term customer relationships to help driving sales thru and outstanding customer experience.- accountable for customer satisfaction goals, along with the execution of strategies that support those goals.- assist customers from answering product questions to processing transactions through product delivery and installation.- aware of and supports lean and continuous improvement methodologies.- must have proven follow-up and follow-through skills.- professional standard of conduct which includes dependability, promptness, sense of urgency, and a willingness to own problem resolution- assist customers from answering product questions to processing transactions through product delivery and installation.
*wellbeing means so much more than benefits*:*we value our employees' well-being at steelcase and offer several resources to support their health, work, and personal needs.
*- * employee assistance program*, which provides immediate and confidential help 24/7 for any problem related to health, work, or personal life.
our team of experts is always available to provide support and guidance to you and your family.- we offer *learning platforms*, such as linkedin learning and steelcase university, to promote continuous professional and personal growth.- * discounts and*perks* on car insurance, doctor's appointments, clinical checkups, early stimulation packages for children, and more to help employees achieve a better work-life balance.
*who you are*:you'll manage steelcase costs and resolve difficult requests by providing effective, negotiated alterative solutions to satisfy both internal and external customer needs.
*minimum qualifications*- bachelor's degree in business or related fields