.talent acquisition- lead consultant at fico | it recruiter | technical recruiterfico (nyse: fico) is a leading global analytics software company, helping businesses in 100+ countries make better decisions.
join our world-class team today and fulfill your career potential!The opportunity"as a technical account manager (tam) at fico, you are responsible for delivering fico's state of the art applications in both the private and public cloud space.
our technical account managers are able to add significant value to our customer delivery due to their depth of project management, cyber security and technical expertise.
if you are excited by innovation and driven to succeed, you'll find working for the global technology services group an exciting and rewarding journey." – vice president, us global technology serviceswhat you'll contributemanages it relationships and concerns for the client, working alongside the global technology services team and any relevant project manager, professional services, product and account managers.develops overall technology solution knowledge within the relevant clients and ensures consistent high levels of service.works with the client and global technology team to ensure the success of new services for our clients.managing customer satisfaction from a technology solution standpoint and the relevant reporting of the performance of the services against the service level agreements.works with operations for critical client specific issues.collaborates with the cyber security team to ensure that security policies are addressed with the client.build trusted relationships with a broad spectrum of stakeholders from senior executive to support desk.
leveraging these relationships effectively to validate assumptions, acquire useful information, negotiate among competing objectives, resolve issues, manage change, agree to direction and achieve consensus.what we're seekingbachelor's degree in computer science or related field and or equivalent experience.experience in technical saas implementations with history of increasing responsibility.
must have experience working on customer implementations in a large, complex information systems environment.
pmp project management certification preferred.must have project experience with environments containing cardholder data, data privacy, and personally identifiable information (pii).self-directed with independent work delivery.
escalates appropriately and keeps stakeholders informed.direct experience with waterfall and agile project management processes and methodologies.experience with end-to-end software development project lifecycle (requirements, development, testing, implementation, warranty).excellent interpersonal skills - strong verbal and written skills; ability to engage with senior business and technology leaders.experience across the entire technology stack including server, database, network, and storage is ideal.ability to own problems and to find solutions